In this episode we learn about the great advantages of Skype Meetings, to enhance performance for Small Businesses and Entrepreneurs. Plus, Steve interviews Author and Small Business Expert, Mike Glauser about this book Main Street Entrepreneurs.

We all need money to get our businesses started and this episode will let you know how to get it. Also, Steve speaks with Maria Sirvas of Dun & Bradstreet Credibility Corporation.

This week's Small Business with Steve Strauss powered by Greatland podcast is about the importance of Customer Service.  

Steve interviews a customer service extraordinaire, Shep Hyken.  Shep is President of the National Speakers Association, a NY Times Best Selling Author and the Chief Amazement Officer at Shepard Presentations.  His newest book is Amaze Every Customer Every Time.  

There is also another edition of "Ask An Expert Live", where Steve takes a question from listener Richard.  He brings up a great point about Customer Service in general.  It's important to make sure we show appreciation for everyone, including businesses that help us.